Prescriptions

Patients on repeat medication will receive a computer produced prescription form with a tear off sheet on the right hand side.

Requests for repeat prescriptions should be made one week before your medicine is finished.

To request a Repeat Prescription you can:

  • Take it in person to the appropriate surgery
  • Send it by post, or
  • Request a repeat prescription via our Online Services

If you do not have the tear off sheet, please remember to give:

  • Quantity
  • Dosage and
  • Drug name
  • Your full name and date of birth
  • Preferred method of collection of the prescription, i.e. the surgery or pharmacy.

Your prescription will be ready for collection within 72 hours.

If you enclose a stamped addressed envelope, it will be returned to you by post.

Many chemists offer a delivery and collection service. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist. Speak to your preferred chemist directly for details.

If you are no longer taking particular medication please let us know so that it can be deleted from your medication record.

Please note we require 72 working hours for all repeat prescriptions

Prescriptions requested:

  • Monday Ready to collect Thursday after 14:00
  • Tuesday Ready to collect Friday after 14:00
  • Wednesday Ready to collect Monday after 14:00
  • Thursday Ready to collect Tuesday after 14:00
  • Friday Ready to collect Wednesday after 14:00

Electronic Prescription Service

What is the Electronic Prescription Service (EPS)?

The Electronic Prescription Service, or EPS, enables prescriptions to be sent electronically from the GP practice to a pharmacy or dispenser of your choice. With EPS, you would no longer need to collect paper prescriptions from the practice as a prescription can be sent securely to your nominated pharmacy where you usually collect your medicines or medical appliances.

EPS is an established service that has been available for many years. It is easy to use, and you don’t need access to a computer or electronic device.

The importance of using Electronic Prescription Service (EPS) during the COVID-19 pandemic

During the COVID-19 pandemic we are all asked to reduce unnecessary journeys, reduce social contact and protect vulnerable patients in line with national guidance. EPS can help to prevent unnecessary visits to the GP practice, as patients and pharmacy staff will no longer need to collect paper prescriptions. EPS can also help to reduce waiting times at both the GP practice and the pharmacy.

How do I start using EPS?

Firstly, you will need to choose the pharmacy or dispenser that will dispense your prescribed medicines. Your pharmacy of choice will be referred to as your nominated pharmacy and this nomination can be added to your record by the GP practice or the pharmacy. If you have registered for online access at the practice, you may also be able to add a pharmacy nomination yourself.

By increasing the number of prescriptions that are processed electronically via EPS we will be helping to reduce exposure to COVID-19 for both our patients and healthcare staff. Someone from the practice may contact you to discuss EPS and your preferences for a nominated pharmacy. In the meantime, please feel free to ask your pharmacist about pharmacy nominations, or record it yourself if you use an online access app.

If you are not sure which pharmacy you would like to nominate, you may wish to use the link below to identify pharmacies and dispensers available for to you: www.nhs.uk/using-the-nhs/nhs-services/pharmacies/ 

You can change or cancel your nominated pharmacy or dispenser at any time. Simply speak to the practice or pharmacist before you order your next prescription. Your nomination will only be added or changed at your request. If you currently use both a pharmacy and a dispensing appliance contractor, it is still possible to use EPS and have two nominated dispensers for your prescriptions.

Who can see my prescription?

Electronic prescriptions sent via EPS are reliable, secure and confidential. Your electronic prescription will be seen by the same people who currently process your paper prescriptions. If you are on repeat prescriptions, the dispenser of your medicines will also see the items on your re-order slip.

Electronic Repeat Dispensing

If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).

eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don’t need a computer or electronic device. Ask your GP or pharmacist to set it up for you.

eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they’ll be ready at the pharmacy each time you need them.

Using eRD you can:

  • save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
  • order or cancel your repeat prescriptions online (if your GP practice offers this service)
  • pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
  • spend less time waiting for your prescription in the pharmacy or GP practice
  • save paper – you won’t need a paper prescription to collect your medicine from the pharmacy

For more information about eRD and how it works, ask at your GP surgery or pharmacy, or visit the NHS website: www.nhs.uk/eRD