During the month of March 2016, there were 293 DNA appointments across both sites.
During the month of February 2016, there were 265 DNA appointments across both sites.
During the month of January 2016, there were 289 DNA appointments across both sites.
If you can’t keep your appointment, please let us know as soon as possible, either by using our online appointment cancellation service or by telephoning the practice so that we can make the appointment available to another patient.
Patients who fail to attend an appointment without notifying the practice, waste doctor and nurse time and prolong unnecessarily the waiting time for other patients.
Please note that there will be potential traffic chaos when the bridge in Coleshill Road is repaired and the road will be closed from 18th April 2016 until mid June. Diversions will be in place but patients should take into consideration of extra time for their journey to ensure they get to surgery for appointments.
399 appointments were not attended during August. Read more…
These are appointments that could have been used for other patients if they had been cancelled in advance.
We look forward to hearing your feedback.
The Manor Practice won the PPG Practice Award and this was presented on 18th February 2015 at the PPG Conference held at the Saffron Centre. The conference was well attended with approximately 100 in attendance (a mix of PPG members, Practice Staff, GP’s and Clinical Commissioning Group representatives.)
Gordon Barber chair of our PPG face to face group was one of the main facilitators and eloquently introduced all the speakers – well done Gordon!
There were presentations from The PPG Chairs Forum, Gavin Ralston the Chair of Birmingham CCG on Achieving Clinical Excellence, Healthwatch Birmingham on the forthcoming GP survey and from the pilot East Local Patient Network with their progress to date.
This was followed by a short Workshop and the Awards ceremony. Hot food was laid on for those who wished to delay their homeward journey to miss traffic.
I have to say this conference was very interesting with opportunities to network and hear of other practices’ experience with setting up of PPG’s and the level of interaction between practice and PPG. I would certainly recommend other PPG members and interested patients to take up the opportunity to attend next year’s event.
The Practice Award was awarded to The Manor Practice.
The criteria for The Practice Award was
‘Awarded to a practice that has demonstrated their commitment and support for their PPG measured by a level of achievement that has benefited their patients’
On behalf of the Practice I would like to thank all the PPG membership both face to face and virtual groups for their continued support and commitment and the email dialogue of comments that assisted Gordon in his excellent Nomination submission. Our continued committed partnership has won us this award.