Following the latest government announcement regarding the ending of lockdown measures across the country, we would like to make you aware of how this will affect your visit to the practice from July 19th 2021.
Although from July 19th 2021 this will no longer be a legal requirement, the practice would appreciate all patients to continue to wear face coverings when entering the building; this is to protect yourself, other patients and the practice clinical and administrative staff.
Patients arriving without a mask will be offered one before they enter. Those patients who refuse to wear a face covering will be asked to remain outside and communicate with the practice via the external intercom.
Appointments at the practice:
While we continue to increase the number of face-to-face appointments, these are still only bookable following a telephone consultation with the GP first. Following your consultation with the GP, if it is felt that a further face-to-face appointment is necessary, they will arrange this with you during the call.
These will continue to be sent electronically to your nominated pharmacy. Collection of prescriptions from the practice will not be available. Prescription requests will not be accepted over the telephone.
We thank you for your patience during this time. The practice continues to ensure that we provide you with a safe service and we appreciate your continued cooperation.
We are all having a tough time right now, so it’s never been more important to find tools to support our wellbeing and that of others.
Follow the links below to some really good resources:
www.nhs.uk/every-mind-matters – 10 things you can do to help deal with change and look after your mental wellbeing in the face of uncertainty, as well as places you can go to get further free advice and support.
Please do not contact the surgery regarding covid vaccines. The practice is following government specification for this vaccine group and will contact individual patients once an appointment and vaccine becomes available.
We are passionate about the well-being and care of our patients and in these unprecedented times of the pandemic, we are working hard to continue safe services for patients and staff. We understand the stress, anxiety and frustrations of patients and all of the team are sensitive to the issues that are inevitability being raised. Since the start of the pandemic, we have had to close down many of our clinical areas, isolate staff including some who have had to work from home because of the vulnerability and most critically, operate a total triage system consulting by phone, an exchange of photographs or by video. This is challenging and stressful for all staff as well as our patients. At the beginning of the pandemic, there were examples of GP surgeries having to close down and patients catching Covid 19 from attending. We have indeed had staff with the disease with large numbers being quarantined only recently, but due to our strict systems, we have to date, maintained our services and avoided close down. We’ve heard reports of concerns that we are not seeing patients face to face and we would like to reassure you that we are seeing patients as dictated by clinical need. We are aware that having remote telephone or video consultations can alter the patient experience but we have systems in place such as real time case problem sharing/discussions across the clinical team to enhance safe clinical decision making and we are seeing patients in the surgery when this is judged to be necessary We wish to assure everyone that we are working closely with NHS England, Public Health England and our local Clinical Commissioning Group and have had feedback that we are managing our team safely and appropriately The Manor Practice
For more information on why you may have to wait for your COVID-19 vaccine, please visit https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/944468/PHE_11843_Covid-19_why_do_I_have_to_wait.pdf
Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.
Friends & Family Test
Due to the current Covid-19 pandemic, we have suspended access to all of our forms at present.