The Manor Practice Charter
We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.
The care of your health is a partnership between yourself and the Primary Health Care Team. The success of the partnership depends on an understanding of each other’s needs and co-operation between us.
Our responsibility to you:
- You will be greeted courteously
- You have the right to confidentiality
- You have the right to see your medical records subject to the limitations of the law
- You will be seen on the day of your choice whenever possible
- You will be seen by your own doctor whenever possible
- You will be informed if there will be a delay of more than 20 minutes for your appointment
- You will be referred to a Consultant when your GP thinks it necessary
- You will be given the result of any test or investigation on request or at your next appointment
- Your repeat prescription will be ready for collection within 48 hours of your request
- Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
Your responsibility to us:
- Please treat all surgery staff with the same respect – we are all just doing our job
- Do not ask for information about anyone other than yourself
- Tell us of any change of name or address, so that our records are accurate
- Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only
- Please cancel your appointment if you are unable to attend
- Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
- Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
- You will be advised of the usual length of time to wait
- Use the tear off slip to request your repeat prescription whenever possible
- Please attend for review, when asked, before your next prescription is due
- Do let us know whenever you feel we have not met our responsibility to you
- We would, of course, be pleased to hear when you feel praise is due as well
The surgery is open from 08:00 to 18:30 Monday to Friday with extended hours available between 18:30-20:00 on Mondays and 09:00-12:00 on Saturdays.
Please note – extended hours are only available at our Ashfurlong site and are for pre-booked appointments only; the telephone lines are not open.
When the surgery is closed please call 111 or in the event of an emergency please dial 999.
Care Quality Commission
Statement of Purpose
Our Health Partnership
Gold Leaf Award
Manor Practice has achieved a Gold Leaf award from Birmingham University.
This is awarded to us in recognition of exceptional student evaluation feedback.